Configuration | DHL Rate Flow

ℹ️ Important: About Package Dimensions

Shopify does NOT send product dimensions to shipping rate calculations. The dimensions you configure below will be used for ALL rate requests.

Package dimensions are REQUIRED for accurate rates! Configure dimensions that represent your typical package size.

Recommendation: Configure the dimensions below to match your most common package size for accurate DHL shipping rates.

Shop Information
This field is automatically populated
DHL Account Details
Your DHL Express account number (required for API access)
🔐 DHL API Authentication

⚠️ Required: You must obtain your DHL API credentials from DHL support. Contact DHL to request API access and receive your username and password.

The API username provided by DHL support
The API password provided by DHL support
How to get DHL API credentials:
  1. Contact DHL Express support
  2. Request API access for your DHL account
  3. DHL will provide you with API username and password
  4. Enter those credentials here

Note: These are different from your DHL account login credentials. They are specifically for API access.

Origin Location
Two-letter ISO country code where packages will be shipped from
City where your warehouse or store is located
Optional but recommended for more accurate rates
Default Package Settings
Choose your preferred unit system for dimensions and weight
📦 Required: These dimensions will be used for ALL shipments since Shopify doesn't send product dimensions to carrier services. Enter your typical package size for accurate DHL rates.
⚡ Priority Rate Calculation Basic+
🔒

Upgrade to Basic or higher to enable priority rate calculation

Ensures your rate requests are processed with higher priority in our queue, reducing calculation time by up to 50%.
📊 Advanced Analytics Professional+
🔒

Upgrade to Professional or higher to unlock advanced analytics

Track shipping trends, popular destinations, average rates, and cost savings. Includes monthly reports and data export.
📦 Custom Packaging Options Professional+
🔒

Upgrade to Professional or higher for custom packaging

Define multiple package types (envelope, small box, large box, pallet) with preset dimensions for faster rate calculation.
🔌 Custom Integrations Enterprise
🔒

Upgrade to Enterprise for custom integrations and API access

Receive real-time notifications for rate requests, errors, and limit warnings via webhooks to your own systems.
Access our REST API directly for custom integrations with your ERP, WMS, or other business systems.